The below policy applies to purchases made through the official website.

*         All returns will be inspected and then a refund will be processed. 

*         Returns/exchanges must be made within 14 days from the delivery date.
*         Customers are responsible for the return shipping cost of INR 250, which is deducted from the refund amount.
*         All items must be in their original condition—unworn, unused, and unwashed—with the original return tags attached.
*         Non-Returnable Items: Certain items, such as items with makeup stains, or those carrying any scent (perfume, etc.) will not be accepted. customised orders, sale items, and store credits, cannot be returned.
*         All orders placed during sale are final. Items purchased as part of a final sale, archive sale, end-of-season sale, or any other markdown on the website are not eligible for return or exchange.
*         Only authorised returns will be processed. Any unauthorised returns will be refused, and the customer must arrange for collection of their items.
*         If you receive a faulty, damaged, or incorrect item inform us within 24 hours at +91 91528 01370 or msvioletindia@gmail.com with your order number and images of the issue. Refund will be issued within 8-10 working days of receiving the piece back at the facility.

EXCHANGE OR RETURN PROCESS
*         Provide the reason for your return/exchange when submitting your request.
*         Once your request is approved, we will arrange a courier pickup at your provided address within 2-3 working days. Please notify us of any changes in your pickup address while placing the request.
*         After the return is received at our warehouse, it will undergo quality inspection and upon approval our team will process the store credit within 2-3 business days. 
*         In case the garment is shipped back by you, MsViolet will not be liable for any loss incurred during the return of the shipment.